Terms & Conditions
These terms apply when you buy from lucidliv.com. Please read them before you order. Nothing in these terms takes away any right you have under the Australian Consumer Law.
Who you are buying from
You are buying from Lucid Liv in Perth, Western Australia. You can reach us at hello@lucidliv.com or on 0428 192 446.
Prices
All prices are in Australian dollars. No GST is charged, and your receipt is not a tax invoice.
Where a product shows a price with an earlier price struck through beside it, the struck through price is the price the product is usually sold at by us.
We try hard to keep prices right. If a product is listed at an obviously wrong price we will contact you before charging you, and you can confirm the correct price or cancel for a full refund.
Placing an order
An order is an offer to buy. We accept it when we email you a confirmation. If we cannot fill your order, for instance because something sold out between you ordering and us packing, we will tell you and refund that part in full.
The price you are charged is worked out by our server when you check out, not by your browser, so the amount shown at checkout is the amount taken.
Payment
We take payment through Stripe. You enter your card details on Stripe's own pages. We never see or store your card number.
Delivery
We post within Australia only. Postage is a flat rate shown at checkout, and is free on orders over $100.
Delivery times are up to Australia Post or the courier and are not something we control. We will send you tracking when your parcel goes out.
Risk in the goods passes to you when the parcel is delivered to the address you gave us.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If something arrives damaged, faulty, or is not what you ordered, email us at hello@lucidliv.com with your order number and a photograph and we will make it right. We pay return postage where the Australian Consumer Law requires it.
Change of mind
Because these are skin and body care products, we can only accept a change of mind return if the item is unopened, unused and still sealed, and if you contact us within 30 days of delivery. You pay return postage on a change of mind return. Opened or used products cannot be returned for change of mind, for hygiene reasons. None of this affects your rights above where something is actually faulty.
Please contact us at hello@lucidliv.com before sending anything back. We will reply with the return address so we know it is coming.
Using our products
Our products are cosmetics, not medicines. Nothing on this website is medical advice and nothing we sell is intended to diagnose, treat or cure any condition. Essential oils are potent. Please read the label, patch test before first use, and if you are pregnant, nursing, treating a child, or have a skin condition, speak to your doctor before using them. If you have a reaction, stop using the product and seek medical advice.
Our website
The text, photographs, logo and design on this website belong to Lucid Liv. Please do not copy or reuse them without asking us.
We try to keep the site accurate and available, but we do not promise it will never be unavailable or never contain an error.
Which law applies
These terms are governed by the law of Western Australia and the courts of Western Australia have jurisdiction.
Getting in touch
Email hello@lucidliv.com or call 0428 192 446 and a person will answer you.
Last updated: 6 October 2026