Privacy Policy

This policy explains what personal information Lucid Liv collects, why we collect it, and what we do with it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

Lucid Liv is an Australian business selling organic self care products made in Western Australia. You can contact us at hello@lucidliv.com or on 0428 192 446.

What we collect

When you place an order we collect your name, email address, phone number, delivery address and what you ordered. When you contact us we collect whatever you choose to tell us in your message.

We do not collect or store your card details at any point. Payments are taken on Stripe's own secure pages. Your card number is never typed into this website and never reaches us. Stripe tells us only whether a payment succeeded, the amount, and the last few digits of the card so that we can match a payment to an order.

Our website keeps your shopping cart on your own device so that it survives a refresh. That information stays on your device and is not sent to us until you check out.

Why we collect it

We use your information to take and fill your order, to send you a receipt and tracking, to answer you when you get in touch, and to keep the records the Australian Taxation Office requires us to keep. We do not use it for anything else without asking you first.

Marketing

We will only send you marketing email if you have asked us to. Every marketing email has an unsubscribe link, and unsubscribing takes effect straight away. Unsubscribing never affects emails about an order you have already placed, because you need those.

We share your information only with the businesses that help us fill your order, and only with what they need:

Stripe takes the payment. Stripe is certified to PCI DSS Level 1.
Australia Post or the courier delivering your parcel gets your name, address and phone number.
Cloudflare hosts this website and the database behind it.
Resend sends our order confirmation emails.

We do not sell your personal information to anyone, and we never will.

Information held overseas

Some of the services above store information on servers outside Australia. Stripe and Cloudflare both operate internationally. By placing an order you consent to your information being handled that way. We choose suppliers who are subject to comparable privacy obligations.

How long we keep it

We keep order records for seven years, because Australian tax law requires it. We keep enquiries for as long as we need them to deal with what you asked about. After that we delete or de-identify what we hold.

Keeping it safe

The website is served only over an encrypted connection. Access to the order records is limited to people who have been invited by name and who sign in through Cloudflare Access. We cannot promise that any system is perfect, but if something does go wrong and it is likely to cause you serious harm, we will tell you and notify the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

Seeing and correcting what we hold

You can ask us what personal information we hold about you and we will tell you. You can ask us to correct anything that is wrong and we will. You can ask us to delete what we hold, and we will unless we are required by law to keep it, in which case we will tell you which records we have to keep and why. Email hello@lucidliv.com and we will answer within 30 days.

If you are not happy

Tell us first at hello@lucidliv.com and we will try to sort it out. If you are still not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

If we change this policy we will publish the new version on this page and change the date below.

Last updated: 6 October 2026